Information We Collect
When you use the Esstech Portal, we may collect the following types of information:
- Technical Information: IP address, browser type, operating system, and access times
- Download Activity: Files downloaded and download timestamps for security and usage analytics
- Contact Information: Email address and other details you provide when contacting support
How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining the download portal service
- Monitoring system security and preventing unauthorized access
- Analyzing usage patterns to improve our services
- Responding to support requests and technical inquiries
- Ensuring compliance with our terms of service
Data Storage and Security
We implement appropriate security measures to protect your information:
- Data is stored on secure Windows Server IIS infrastructure
- Access logs are retained for security and troubleshooting purposes
- We use industry-standard security protocols and encryption
- Access to personal information is restricted to authorized personnel only
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety, or that of our users
- In connection with a business transfer or merger
Data Retention
We retain your information for as long as necessary to:
- Provide our services effectively
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain security and prevent fraud
Access logs are typically retained for 90 days unless longer retention is required for security or legal purposes.
Your Rights
You have the following rights regarding your personal information:
- Access: Request information about what personal data we hold about you
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking
The Esstech Portal uses minimal tracking technologies:
- Essential cookies for basic website functionality
- Server logs for security monitoring and troubleshooting
- No third-party tracking or analytics services are currently implemented
Policy Updates
We may update this privacy policy from time to time. When we do:
- The "Last updated" date at the top of this page will be revised
- Significant changes will be communicated through the portal or via email
- Continued use of the service constitutes acceptance of the updated policy
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Email: support@company.com
Phone: 1-800-SUPPORT